Original Research

eHealth: Psychosocial challenges for South Australian rural mental health consumers


Lynsey J Brown1 PhD, Research Fellow

Gabby M Jones2 BHSc (Hons), Manager Innovation and Projects

Malcolm J Bond3 PhD, Associate Professor *


1, 3 College of Medicine and Public Health, Flinders University, GPO Box 2100, Adelaide, SA 5001, Australia

2 College of Medicine and Public Health, Flinders University, GPO Box 2100, Adelaide, SA 5001, Australia; Present address: Community Bridging Services Incorporated, Adelaide, Australia

ACCEPTED: 31 May 2019

early abstract:

Introduction: There are increasing rates of mental health issues coupled with insufficient resources to provide appropriate support. This is a particular challenge for rural areas in Australia that face significant social inequities including a scarcity of health resources. eHealth initiatives are often proposed to maximise the number of rural mental health consumers able to receive support. The Australian Government has prioritised eHealth within the remit of the Australian Digital Health Agency and the National Digital Health Strategy. However, despite increasing interest in eHealth in policy and practice settings, uptake has been underwhelming. This study investigated the factors affecting the likely engagement with the internet, both for general and eHealth purposes within the context of South Australian rural mental health consumers. The focus was on psychosocial predictors, which embraced intrinsic (motivation), as well as extrinsic factors concerning equity, such as income, occupation, education and geographical location.

Methods: Participants in this quantitative study included 208 mental health consumers in rural South Australia who had recently accessed a Local Health Network Mental Health Service. Data were sourced from the Service’s clinical management database and a questionnaire constructed for the study. The questionnaire included measures of personal characteristics, motives, equity, and internet use.

Results: Motives and equity-related variables were directly linked to general internet use, which subsequently affected the likelihood of using the internet for health purposes. Intrinsic, rather than extrinsic factors were the most significant drivers of internet use. That is, higher levels of general internet use were associated with being younger, having stronger motivation, greater trust, higher education, being employed, having a higher income, and having home internet access. For health internet use, the identified significant associations were more modest and included only being younger, having stronger motivation, and greater trust. The model indicated that there were no direct predictors of internet use for health beyond the fact of using the internet for general purposes. However, key study variables provided significant indirect paths to health internet use. General internet use was strongly influenced by motivation, and age and equity to a lesser extent. Motivation was influenced by trust, age and equity, with trust also influenced by age and equity.

Conclusion: This quantitative investigation sought to describe the barriers to, and enablers of, internet use generally, based on the assumption that before people will use the internet for health, they need to be prepared to use it for general purposes. The model proposed in the current research offers an indication as to some of the factors that may influence rural mental health consumers’ use of the internet for both general and health purposes. To appropriately design future eHealth initiatives, the initial focus must be on consumers’ individual capacity and willingness to use the internet generally. Policymakers and service providers are acutely interested in leveraging internet use to facilitate positive health outcomes. Understanding the factors that affect rural mental health consumers’ use of the internet in general is beneficial in informing the efficient allocation of resources and the appropriate design of eHealth initiatives to produce innovative solutions.